Formation : Troubleshooting Users Microsoft Exchange Server 2003
Se former
avec EduGroupe
- Renseignements :
- Durée : 3 Jours
- Type : En centre (inter)
- Diplômant : Non
- Prix H.T. € :
1230.00
- Objectifs :
- After completing this workshop, students will be able to:
?? Apply knowledge of a troubleshooting methodology to identify and
resolve a problem.
?? Identify and resolve network connectivity problems and problems
arising from host resolution protocols.
?? Identify and resolve problems with public folders and mailboxes.
?? Identify and resolve front-end server and back-end server issues that
cause problems with Outlook® Web Access.
?? Identify and resolve problems with Internet protocol virtual servers
such as SMTP, IMAP, and POP.
?? Identify and resolve connectivity problems between servers running
Exchange Server 2003, between Exchange Server 2003 and other
messaging systems, and problems with relay configurations.
?? Identify and resolve problems with bandwidth, services, database
corruption, service failures, disk space, and other server performance
problems.
?? Identify and resolve encryption and digital signature issues and
problems caused by viruses.
?? Identify and resolve problems related to migrating from Exchange
Server 5.5 to Exchange Server 2003.
?? Apply knowledge of troubleshooting methodology to create a
troubleshooting strategy and identify the appropriate tools,
processes, and procedures for each step of the strategy.
- Public visé :
- This workshop is intended for the Systems Engineer already skilled in
Exchange Server 2003 support tasks. Students should have one or more
years of messaging and network experience supporting Exchange Server. The workshop format is also intended for students who best learn by doing.
- Pré-requis :
- Before attending this workshop, students must have:
?? Completed MS2400, Implementing and Managing Exchange Server
2003
-or-
?? Completed MS2009, Upgrading Your Skills from Microsoft Exchange
Server 5.5 to Microsoft Exchange Server 2003
?? One or more years of messaging and network experience supporting
Exchange Server
- Unit 1: Introduction to Troubleshooting
Exchange Server 2003
This unit provides an overview of Exchange
Server 2003, and introduces the
troubleshooting methodology and tools that
will be used in the labs for this workshop.
Unit 2: Troubleshooting Network
Connectivity
This unit identifies underlying network
connectivity issues when messaging clients
cannot access Exchange Server 2003.
Unit 3: Troubleshooting Public Folders
and Mailboxes
This unit uses the architecture of public folders
and mailboxes to identify underlying issues
when a client does not receive e-mail
messages in an Exchange 2003 environment.
Unit 4: Troubleshooting Outlook Web
Access and Outlook Mobile Access
This unit describes Outlook Web Access
(OWA), and Outlook Mobile Access (OMA)
identifies the issues with front end and back
end servers that can prevent users from
accessing OWA.
Unit 5: Troubleshooting Client
Connectivity
This unit describes the client applications that
can connect to an Exchange server and the
protocols that these client applications use. In
this context, this unit identifies the underlying
issues that can prevent client connectivity.
Unit 6: Troubleshooting Server
Connectivity
This unit discusses common connectivity issues
between different Exchange servers. Students
will learn about common issues related to
connectivity between Exchange sites,
connectivity between an Exchange site and a
third-party messaging systems, and
connectivity between an Exchange site and the
Internet.
Unit 7: Troubleshooting Server
Performance
This unit describes common system problems
that affect the performance of computers
running Exchange Server 2003.
Unit 8: Troubleshooting Security Issues
This unit discusses security issues and
potential vulnerabilities caused by improperly
configured Exchange systems. The unit will
also introduce students to S/MIME and
describe how it signs and seals messages.
Unit 9: Troubleshooting the Migration to
Exchange 2003
This unit discusses problems that can result
during the migration from Exchange Server 5.5
to Exchange Server 2003. The unit will
describe the different types of migration and
provide an overview of the migration process.
The unit will also describe common migration
issues, such as the inability to successfully run
ForestPrep and DomainPrep, and issues
related to using the Active Directory®
Migration Tool.
Unit 10: Troubleshooting an Exchange
Server 2003 Organization
This unit provides a review of methodology
used to troubleshoot Exchange Server 2003.
The unit will also discuss high-level
troubleshooting guidelines. The unit concludes
with an instructor-facilitated, paper-based
''challenge lab,'' in which students will work
together to resolve Exchange-related issues in
a case study-type format.
